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The original item was published from 9/19/2023 2:06:33 PM to 10/11/2023 12:00:00 AM.

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Posted on: September 19, 2023

[ARCHIVED] Civic Experience Technology Award

CE 300

During an awards ceremony today, the City of Calera was honored to receive the Bronze Award in the Civic Experience Awards. This prestigious nationwide accolade celebrates the efforts of local government departments, teams, and municipalities dedicated to enhancing civic experiences and, in turn, elevating resident satisfaction through digital interactions.

Calera achieved an impressive 3rd place nationally. Our recognition stemmed from several key factors, including our recent website redesign, online form submission process, the implementation of an artificial intelligence chatbot, and the overall user-friendly design of our website. This achievement is a source of immense pride for both our city and our dedicated technology department.
Our commitment to improvement remains unwavering, as we are continually exploring ways to enhance our website and streamline communication with our citizens. We acknowledge the busy lives led by our residents, often making it challenging to conduct business in person. Consequently, we have undertaken substantial initiatives to ensure that our website caters to the convenience of our citizens, especially outside regular business hours.
We strongly encourage you to explore the "Forms" section on our website, where you can address a multitude of your needs and receive answers to your inquiries without the necessity of making a phone call or visiting City Hall in person. Furthermore, our 24/7 chatbot is at your service, ready to assist with a wide range of questions whenever you need assistance. Your convenience is our priority, and we remain dedicated to serving you better.
Later this week, we will post the video that aired at the awards ceremony that spotlighted our city to the nation.

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